This review is based on my experience with Westwood Honda's service department, in particular the service manager Michael Case.

I have been bringing both my vehicles here since 2013. The former service advisor and I became friends through our relationship at Honda. I have always felt good about brining my car and SUV here. Since Michael has stepped into the managers position here that level of customer care has continued to be excellent.
He takes his time to explain to me the process of the maintenance that I may need. On several occasions he invites the technicians to consult with me directly, allowing me to be fully informed. Some of this car stuff can go over my head.

What I truly appreciate is Michael, and the rest of his team will seek the answers when it is not obvious or readily or available. This garners trust and confidence.

I recently had a big service job come up on my car. The entire service department knows how much I love this old car. It's one of Honda's rarest models that aren't seen often by the techs and parts are less and less available. So naturally it can be a bit of work hunting them down often resulting in sourcing the parts directly form Japan. Michael made this happen and managed to have the work order completed ahead of schedule.

By the way, you do not need a Honda to experience this level of fair transparent service where you feel good about your transaction. They work on all vehicles. I run a small business where I used a chevy tracker and Michael's Predecessor Mathew Litchy was instrumental keeping me on the road.

So please consider dropping by the Westwood service department the next time you want a piece of mind and ask for Michael Case.

Amar was really great! I traded our large vehicle in for something smaller and the transaction was very seamless. I have had a few cars in the past and I don’t like being pressured or harassed to get a car. Amar was a very professional, easy going, knowledgeable and approachable salesman. Thank you Westwood Honda and Amar!

Ellin is very honest and reliable.
Thanks for your kind and clear explanation.

엘린님께서 정말 친절하고 자세하게 설명해주셨습니다. 감사합니다!

I’m always happy when Trevor is in the building! I trust him and he’s always been great. He answers all my questions and never makes me feel rushed. Thank you, Trevor!

To superb very friendly i love the staff working there

I give 5 star because of great experience I had at westwood honda service. They are amazing. Very welcoming, very supportive and amazing attitude. My Car tire got fixed very quickly. Thanks again

Jamie Fisher was my sales associate when I bought my very first EV this year. I can’t say enough about Jamie’s professionalism and transparency when looking at all the different makes and Models at Westwood Honda. Jamie was honest and attentive from start to finish. He was a pleasure to deal with and someone who genuinely looks out for their clients. I would highly recommend buying from Jamie.

Waited for 30 min. Was told someone will attend. Reminded reception that I'm still waiting. Eventually one of the advisor was kind enough to assist and was very helpful and polite.

Good quality service and good communication

Good dealing.. and great experience

When I reached out to Jason about a vehicle, he was on top of everything immediately and provided all the information I wanted, and then some. From the very beginning, he was incredibly easy to talk to, knowledgeable, honest, and genuinely caring. He never made us feel pressured at any point, which made the entire experience feel comfortable and stress-free.
What really stood out was how amazing he was during a family medical emergency we were dealing with at the same time. Jason was unbelievably understanding, compassionate, and patient throughout the whole process. He checked in on us, worked completely around our hospital schedule, and adapted to every change without ever making us feel rushed or overwhelmed. That level of kindness and care is so rare to find these days, especially when making such a big purchase.
Jason truly made everything feel effortless. He went above and beyond in every way possible, and his whole team was fantastic to deal with as well. You can tell they genuinely care about their customers and want to make sure people are taken care of.
We are beyond grateful for the experience and will absolutely be buying from them again in the future. Thanks again, Jason ! You are freaking awesome!

I have been with Westwood Honda since 2016 and for good reason. The service is outstanding and i have personally experienced an event showing that they go above and beyond what is required for customer satisfaction. Although all departments are very good, this particular experience was with the service department.

1000/10 Stars – A Masterclass in Human Connection

If I could buy a car every single day just to hang out with the team at Westwood Honda, I genuinely would. I don’t purchase vehicles often, and I usually dread the process, but this wasn't just a "transaction", it was the most incredible experience I’ve ever had.

From the second I pulled onto the lot, I knew this place was different. There wasn't a parking spot in sight, but instead of being told to circle the block, the service team stepped up immediately. They let me park in their area and personally walked me exactly where I needed to go. That level of kindness set the tone for the entire day.

Here is why Westwood Honda stands out:

Humanity Over Profit: In a world where money is tight and everyone seems in a frantic hurry to close a deal or move on to the next person, this was the complete opposite. They operate with a genuine kindness that made my heart happy, proving they care more about the person than the sale.

Complete Transparency: There were no hidden agendas or "salesy" smoke and mirrors. Everything was completely transparent from start to finish. I felt empowered and informed rather than pressured, which is a total breath of fresh air in this industry.

The "No-Pressure" Family Vibe: It doesn't feel like a dealership; it feels like a family. Every single person I encountered was fantastic, helpful, and had a great sense of humour.

They Actually Listen: I never felt dismissed. They heard what I needed, didn't waste a second of my time, and stayed patient while answering every single one of my "stupid" questions.

The Dream Team: While everyone was stellar, Jamie, Rick, and Ivan are absolute standouts. These are special people who clearly care about the humans sitting across from them.

Above and Beyond Service: Even the insurance process was a breeze. Charlene was so helpful; she took the time to thoroughly explain everything and actually saved me money in the process.

It is rare to find a business where you feel truly "seen" and respected, but the team at Westwood Honda has mastered it. They go above and beyond because they actually care.

I cannot thank you all enough for treating me like family. If you want a unique, stress-free, and actually enjoyable experience, do not go anywhere else!

Gary, Amar, and Mateo were great to deal with. I've bought vehicles from Mitsubishi, and smaller lots, and it's like night and day at this location. You feel like you're talking to real people, they even reached out after the sale to get the second key to me that the previous owners dropped off. Happy with my 2024 CR-V hybrid!

This is the best dealership to deal with they have helped me and family for years very friendly and very helpful

Recently had a great experience buying our new family vehicle. Great customer service and personable staff. After months of car shopping, we were very pleased and highly reccomend the Westwood Honda dealership.

I had a great experience at Westwood Honda. We bought a 2026 Honda Civic and are very happy with the purchase. A big thank you to Amar for his help—he was a really nice guy with a great attitude throughout the whole process. We highly recommend asking for him if you're looking for a vehicle. Excellent service!"

I had a great experience working with Alireza when purchasing my 2020 Hyundai Kona. He was very helpful, patient, and made the whole process smooth and stress-free. He took the time to answer all my questions and made sure I felt comfortable with my decision.
I really appreciated his honesty and professionalism throughout the process. If you’re looking to buy a car, I would definitely recommend working with Alireza! 👍🏻

Best experience I have had while purchasing a car. They do it better than anyone else.

Never a bad experience here. Very knowledgeable team that is customer oriented. Highly recommended for your car.

We recently purchased our new car Honda civic hybrid from Westwood Honda and had an amazing experience from start to finish. The staff was friendly, especially Eddie Bai an excellent service provider patient, and thanks to amar as well answered all our questions. The whole buying process was quick and transparent. The car drives beautifully and smooth, comfortable, and stylish. Definitely recommending this place to anyone looking for a new vehicle

We met Jamie Fisher while we were looking for a vehicle in the Port Moody area. He didn’t have exactly what we needed but advised a 2016 CRV was arriving soon. A few days later Jamie contacted us and as we live on the Sunshine Coast sent us a video of the CRV. He made arrangements for viewing, test drive, had the CRV detailed and the deal was done on a Saturday afternoon. The experience was flawless. Thanks Jamie!

Richard and Bonnie

I had an amazing experience purchasing my new 2026 Honda Civic from Westwood Honda. From start to finish, everyone was incredibly friendly, professional, and welcoming, which made the whole process amazing.

I want to thank Gary, and I especially want to give a huge thank you to Shiobhon for making everything happen. She truly went above and beyond and worked her magic to get me into my new car. Shiobhon is super friendly, down-to-earth, and genuinely cares about her customers. She made me feel comfortable the entire time and took the time to explain everything clearly.

You can tell she really wants the best for her clients, and I couldn’t have asked for a better person to help me through this process. I’m extremely grateful for her effort and dedication.

Micheal, Shiobhan and Jason were a delight to work with, super friendly. You guys walked me through the entire process. Helped me get my credit better.. I for sure made friends at Westwood Honda

From choosing a used car with specified features and model, to extending the warranty with different options to consider, and to buying an insurance policy for a starter in BC, we have found Westwood Honda housing experts under one roof keenly addressing the concerns of the customers. We are looking forward to a satisfactory, long term and pleasant partnership in keeping our Honda CRV to run in the highest capacity.

Had a great experience with Jason at Honda! I felt no pressure and he answered our questions clearly. We took the HR-V out for a test drive and loved it and Jason followed up with us regularly to check in. Thanks again!

I was looking to purchase a previously owned vehicle this year and found Jamie to be very helpful in helping me with my search.
I went to Westwood on various occasions to see what was on the forecourt. After test driving a couple of cars and checking others out Jamie advised us on the best buy. I was not happy with the colour but it was providence that Jamie just happened to know of a car coming in the next day that was just what i was looking for.
Jamie was very professional and was there to answer all my questions and give exceptional advice.
I am loving my car and thoroughly enjoying driving it.
Thank you Jamie for all your help.

If I could choose one word to describe my experience at Westwood Honda it would only be Phenomenal.

From the moment I called Jamie Fisher, my mom and I were completely taken care of. His knowledge, friendliness, and communication made my trade-in and buying experience tailored, and overall completely stress-free. I also highly the great support and assistance of Sales Manager Jason Powell
Alex Gagne on the financial side made everything seamless as well, with a shoutout to Omeid also for his insurance expertise.

Every dealership needs to follow Westwood's model of business, as they've truly found a customer for life!

After about a month of looking for a new vehicle and going to multiple dealerships, I came across westwood honda and I could not be more happy with their service. I had the opportunity to meet Abby, the sales consultant, who from the very moment I spoke to him he provided me with a solution to my problem. He was very patient, understanding, walked me through every step and answered all my questions and concerns. I could not be happier with my purchase and and the amazing team that helped me with this investment. Thank you Abby and your team!

Drove home my 2023 Honda CRV EX-L from them and everything was setup in a breeze. Amar and Alex walked me throughout the process very patiently and did more than they promised and delivered the best customer service.

Highly recommend them for the best deal out there on the most reasonable prices.

I had a very positive service experience at Port Moody Honda with my Honda CR-V Hybrid.
My 12-volt battery had died after the car sat for a few days. The service team performed a thorough inspection, including a battery test and parasitic draw check. The battery was replaced under warranty and everything else was confirmed to be within normal limits.
The whole process took about four hours, which is understandable considering the amount of testing involved. What really stood out was the professionalism of Vince Dela Cruz. He was very polite, explained things clearly, and even arranged an Uber for my commute while the vehicle was being checked.
I truly appreciated the transparency, professionalism, and customer care. Thank you to Vince and the service team for handling the issue properly.
Reza M Shariatzade

We bought our Honda CRV Sport from Abby Siddiqui, and from start to finish the car buying process was smooth. Abby was friendly, helpful, and professional! We recommend working with him to buy your vehicle. Thank you so much, Abby, and to all Westwood Honda (Port Moody) for the experience!

I would like to leave this review to thank Michael Case, Service Manager at Westwood Honda, for the excellent service he provided. I first brought my car in because I was having trouble with my ignition.

After completing the inspection, they sent me a video to my email showing everything that needed to be fixed on the car not just the ignition issue. I really appreciated the transparency and the detailed explanation, as it gave me confidence and peace of mind about the condition of my vehicle and the work that needed to be done.

Michael Case was very professional, attentive, and helpful throughout the entire process. I felt well taken care of and valued as a customer.

I am very grateful for the service he provided and highly recommend him.

I recently had a great experience visiting Westwood Honda to just have a look at their new lineup of SUV's. From the moment I walked in, Rysam and the team were welcoming and made me feel comfortable right away. They took the time to answer all of my questions and made the visit feel relaxed and informative rather than pressured.

I chose Honda — and this dealership in particular — because of my positive experience with them in the past. They previously took excellent care of my 1998 Honda Prelude, so I already had confidence in their service and professionalism.

Michael, the sales associate I met with, was knowledgeable, patient, and genuinely helpful. He walked me through different options and provided clear information without being pushy. It really felt like they were focused on helping me make the right decision, not just making a sale.

Overall, it was a pleasure getting to connect with the team. When I’m ready to finalize my purchase later this summer, I’ll definitely be returning. Thank you to Michael, Rysam, and the entire team for the outstanding experience.

Vince was great when I brought my kids car in for repair - very personable and helped me understand the process and options. Very honest and looked to help my kid out by getting it in as fast as possible - if only other places had this level of customer service. Clearly Vince takes pride in what he does! Thanks.!

I brought my car to be serviced today and Vince at Westwood Honda Servicing made it such an easy and great experience. He was so friendly, personable, knowledgeable, and super helpful.
Thanks Vince!

Best ever dealership in lower mainland.
I had to sell my honda accord, these guys would beat everyone even clutch with a great difference.
All thanks to Jack.

The whole team at this location is absolutely wonderful. From the first moment I walked in. I felt welcomed and treated well. Everyone is respectful and kind. Jason, Mateo and Sergio and everyone else made my experience seamless. I’ve bought a new car and then a used car from the dealership and the service has been impeccable. I would recommend this place to anybody wanting an honest straightforward and successful experience.

I have been a customer of Westwood Honda for 26 years. I recently bought my next vehicle, another CRV. Excellent sales staff and service. They addressed any concerned I had. I highly recommend them for sales and service!

Jack was great. Sold them my car.